FAQ’s for our Customers during the COVID-19 shutdown
The team here at McKenzie & Willis have compiled a list of frequently asked questions for our customers so you don’t have to worry about where your interiors are at during this confusing and unsettling time.
Hopefully the below will answer your questions but if it doesn’t please do not hesitate to contact any of our team directly, we are all working from our new home offices poised and ready help!
Is Mckenzie & Willis open?
No, following government guidelines, while the country is at a Level 4 all McKenzie & Willis showrooms will be closed until further notice. We understand the COVID-19 lockdown is the absolute best solution to keep our fellow New Zealanders healthy and safe so are doing our part and staying at home. However, our consultants will still be working remotely and able to answer any of your questions. Our website and social media channels will also be regularly updated with informative and interesting content. Listed at the bottom of this page are the different ways you can get in touch with our team.
What happens with the order I was expecting to be installed or delivered?
As with our showroom teams our installers and delivery drivers are also staying home so all installations and deliveries will be postponed until further notice. Your consultant will be in touch over the next couple of days to touch base and will stay in contact with you as information comes to hand as to when we may be able to start rescheduling installations and deliveries. Please rest assured that everything will be as you expect, you will just be receiving it at a later date.
What happens if I have paid the deposit on my order?
If you have paid your deposit we have continued as per usual placing orders with our suppliers and getting everything in place so your order will be a priority as soon as the country is up and running as usual again. Your consultant will be in regular contact with any information you should know and update you with new timeframes for completion and delivery as soon as they are able to.
How long will the quote I have received be valid?
Our quotes are usually valid for around 21 days and are based on the best price that day which is at times a promotional price. If any promotion has concluded we will do our best to honour the quote you have or requote at the absolute best price we can, each department within our range will have different ways of doing this so please contact your consultant if your quote has expired to see what the case would be.
If you have a current quote you can accept this at any time with your consultant and they will get the process underway as much as they can until we are open again. If you would like to hold off confirming your quote until there is more certainty with how long we will be operating at this level your consultant can contact you when our showrooms are open again.
How can I get in touch with McKenzie & Willis if I have further questions?
All enquiries can be emailed to [email protected] and they will be directed through to the relevant team member.
If you would like to contact one of our showrooms directly please email:
Christchurch- [email protected]
Timaru- [email protected]
Dunedin- [email protected]
Queenstown- [email protected]
Wanaka- [email protected]
Wellington- [email protected]
Otherwise, please feel free to email your consultant directly.
You can also follow us on Facebook and Instagram for any other updates.
Take care of yourselves, continue to wash your hands and stay home,
The team at McKenzie & Willis