FAQ’s for our Customers during COVID-19 Level 2
The team here at McKenzie & Willis have compiled a list of frequently asked questions for our customers so you know how we are protecting you and our staff during Alert Level 2.
Hopefully the below will answer your questions but if it doesn’t please do not hesitate to contact any of our team directly, we are all available and ready to help!
Is McKenzie & Willis open?
Yes! All McKenzie & Willis showrooms are open and operating at usual business hours. All showrooms will have hand sanitiser and contact tracing registers at their front entrances as well as additional sanitiser located around the showroom. Our team will also be following the Government guidelines and continue to maintain a 2 metre distance from all customers. But please do not hesitate to contact your local showroom if you would like to ask anything before coming in store, our team would love to talk to you.
Please ensure you scan the QR code when entering our showroom and wear your mask throughout the visit.
Can my order be installed or delivered?
Yes! Our installers and delivery teams are operating as usual and following the Government guidelines to keep themselves and our customers safe during Alert Level 2. If you are expecting to have an item delivered or installed your consultant or the Despatch Manager will contact you to schedule a time, go over our procedures and will send through supporting information prior to coming into your home.
Can I get my window furnishings & flooring measured during Level 2?
Yes! Our consultants are geared up and ready to start doing in home measures once again! As above, they will also be following the Government guidelines during Alert Level 2 and will contact you before coming into your home to go over our procedures and send through the supporting information. If you would like to book an in home measure for your flooring or window furnishings get in touch, we’d love to help! Contact us via one of the below channels or fill in an online booking form.
How can I get in touch with McKenzie & Willis if I have further questions or I would like to get more information on a product or service?
You can call us during business hours on 0800 888 999 or email anytime [email protected] and the best local person to help you with your enquiry will be in touch.
If you are an existing customer please feel free to email your consultant directly as well!
You can also follow us on Facebook and Instagram for any other updates.
Take care of yourselves, continue to wash your hands and stay home if you can,
The team at McKenzie & Willis